1. General Refund Terms
- All services offered by NGBG — including workshops, online courses, coaching programs, automation setups, consulting, and digital products — are eligible only for a partial refund, and only under the terms mentioned here.
- Refund requests must be raised within 15 days of purchase.
Refunds requested after 15 days will not be accepted under any circumstances. - Refunds (when applicable) are issued only on the NGBG service fee, excluding:
- Payment gateway charges
- Taxes
- Third-party subscription costs (if any)
- All refunds will be processed within 30 working days after a valid refund claim is submitted.
2. When Refunds Are NOT Applicable
Refund will not be approved in the following cases:
A. Client-Related Issues
- If the client does not attend the workshop, session, or training (live or recorded).
- If the client is unable to dedicate time, is busy, or changes personal circumstances.
- If the client is unable to implement the strategies or tools taught in the program.
- If the client stops communicating with NGBG for more than 30 days.
- If the client has received part of the service, templates, modules, or digital downloads.
- If the client has accessed more than 20% of course content.
- If the client shares login details or violates fair usage policies.
B. Technical / Compliance Issues
- If the client does not provide required information or documents to start the automation setup.
- If the client delays the submission of materials, business data, or required access permissions.
- If the client fails to provide genuine and accurate business information.
- If the client attempts to misuse, reverse engineer, or copy NGBG’s systems, automation workflows, or templates.
- If NGBG reasonably believes that a third person is trying to access the service on behalf of the client.
C. Clear Non-Refund Cases
- Client enrolled but now wishes to withdraw due to personal reasons.
- Client expected guaranteed sales, leads, or business results.
- Client unable to use tools like WhatsApp API, CRM, AI agents, or third-party services due to their own limitations.
- Client requests cancellation after training has started or materials have been issued.
- Client tries to defame, threaten, manipulate, or forcefully demand refunds after accessing the service.
3. NGBG Right to Terminate Services
NGBG reserves full right to terminate a client’s access without refund if:
- The client behaves abusively or unprofessionally with team members.
- The client publicly defames the company in any way.
- The client violates terms, misuses training materials, or breaks confidentiality.
- The client fails to submit required inputs within the agreed timeline.
- The client attempts to misuse our systems, access unauthorized areas, or breach data privacy.
4. No Guarantee Disclaimer
NGBG does not provide any guarantee regarding:
- Leads
- Sales
- Revenue
- Growth results
- Business outcomes
- Third-party integrations (WhatsApp API, CRMs, AI tools, etc.)
Our responsibility is to train, guide, and provide tools — implementation and results depend on the client’s effort, industry, consistency, and business systems.
5. Definitions
Company: Refers to NextGen Business Growth (NGBG), Ameerpet, Hyderabad, Telangana.
Service: Refers to our website, workshops, courses, consulting, and automation services.
Website: www.ngbg.in
You: Refers to the individual or business using our services.
6. Contact Us
For refund or service-related queries, reach us at:
📧 Email: info@ngbg.in
📞 Phone: 7075546636
📍 Office: Ameerpet, Hyderabad, Telangana